Support by app

Questions we get for everything

How do I get a refund for an App Store purchase?

Refunds for anything bought through the App Store are handled by Apple. Go to reportaproblem.apple.com, sign in with the Apple Account used for the purchase, and choose the item. We cannot issue App Store refunds directly, but if Apple declines and you believe that is a mistake, write to us.

How do I cancel a subscription?

On your device, open Settings → your name → Subscriptions and cancel there. Cancelling takes effect at the end of the current billing period, and you keep access until then. We do not put obstacles in front of cancellation.

How do I delete my data?

Each app has account deletion inside it. If you cannot reach the app, email the app's support address from the address on the account and we will handle it. We delete associated personal data within 30 days.

Something is broken. What should I include?

Your device model, OS version, the app version, and what you were doing when it happened. A screen recording is the single most useful thing you can send.

How quickly will I hear back?

Within two business days, from a person. We do not use an autoresponder that pretends to be one.